Refund Policy

14-day free trial

Clutch includes a 14-day free trial. No credit card is required to start the trial. You will not be charged unless you choose to subscribe after the trial ends.

Subscription refunds

If you are not satisfied with Clutch, contact us at support@useclutch.io within 14 days of a subscription charge and we will refund that charge in full. No justification is required.

Refunds are issued to the original payment method. Processing time depends on your bank, typically 5–10 business days.

Renewals

Subscriptions renew monthly. You can cancel at any time from your account settings; cancellation stops future charges and you keep access until the end of the paid period.

If a renewal charge was unintended and you have not processed any VODs in that billing period, contact us within 14 days of the charge and we will refund it in full.

Processing failures

If a VOD fails to process due to a fault on our side, the VOD is not counted against your monthly quota. If we cannot deliver clips for a billing period at all, contact us for a full refund of that period.

How to request a refund

Email support@useclutch.io with the email address on your account and the approximate charge date. We respond within 3 business days.

Payments are processed by Paddle.com, our Merchant of Record. Paddle handles billing and may also assist with refund requests.